Virtual terminals allow you to take payments from any web browser. First give us a call at 408-295-8360 so we can get someone working on your terminal issue right away, then go to https://www.360payments.com/virtual-terminal/ and click the green button that corresponds to the first three numbers of your Merchant ID (MID).
If you're using TransFirst through 360 Payments, we've made a video to walk you through how to use the Transaction Express virtual terminal here.
You can find your MID on your monthly bill, on your machine, or by calling us at 408-295-8360.
If you don't have a virtual terminal account set up yet, give us a call or email email@example.com so we can set you up with one.