When you come onboard as our customer, our risk department determines your business's average transaction value, based on your previous credit card processing history and conversations you've had with your payments consultant.
If you run an abnormally large transaction or refund, your funds may be held temporarily while our risk department verifies that the transaction is not fraudulent. This happens to less than 1% of all transactions, but it is an important step for your protection. For example, if your average sale is $1,000 and a $10,000 sale comes through, we may call you to make sure it is legitimate.
To proactively provide information to our risk department about abnormal transactions, please visit https://www.360payments.com/unusual-activity and answer a few simple questions. This wil help us get you your money faster.
Very rarely, your funds could be held because of a discrepancy between the information we have on file for your business and the IRS's official records. You can read more about this here.
If you have any questions about this, please call us at 408-295-8360.
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