How do I get help with my terminal or my account?

We understand that you need to focus on your business - not payments! When issues come up, let us take care of them for you. Your call will always be answered by a real human being - no phone trees and menus with lots of prompts.

You can always reach us through the following channels:

• Call 408-295-8360
• Send an email to [e-mail]

You may start to recognize the names and faces of some members of our business success team and begin asking for them by name - that's great! Rest assured, however, that all members of our team will be able to help you in the event that your "usual" representative is unavailable.

Outside of regular business hours (5am-6pm Pacific) or during periods of high call volume, your call may be answered by our less-familiar after-hours support team. Don't worry - this team will get your request in the right hands, and you can expect a prompt reply. Our Level II support team is always available for emergencies as well.