I own a retail store. What documents can I provide to respond to a chargeback?

In addition to the guidelines provided here, there are several things retail businesses can do to fight back against chargebacks.

If possible, gather the two additional items below:

• A signed receipt
• If the transaction failed or experienced issues due to a technical problem, provide proof that the card issuer authorized the transaction via a fallback method

Above all, don't worry! We will be there to guide you every step of the way. You can always call us at 408-295-8360 if you have any questions.