I'm a MOTO or other business that primarily keys in transactions. How can I prevent chargebacks?

In addition to the guidelines provided here, MOTO (mail order/telephone order) businesses and any others that primarily key in transactions can take additional steps to prevent chargebacks.

DO:

• Use a manual imprinter (not just a pencil or crayon) to imprint an image of the front of the credit card on the transaction receipt
• If you do not have a manual imprinter, you can validate the CVV2 code

DON'T:

• Change, correct, or "touch-up" the imprint after the transaction is complete
• Record the imprint on the back of the receipt or on a separate piece of paper

Above all, don't worry! We will be there to guide you every step of the way. You can always call us at 408-295-8360 if you have any questions.