I operate a retail store. What can I do to prevent chargebacks?

In addition to the guidelines provided here, retail businesses can take additional steps to prevent chargebacks.

DO:

Make sure the card is present
Make sure your POS is clean and serviceable so it can read cards accurately on the first try
Make sure errors are addressed immediately if possible, and definitely before batching out
If you are unable to swipe the card, print a high-quality imprint of the card on the transaction receipt and make sure the receipt information exactly matches the card
Get a signature or ask for a PIN with all transactions
If you need to run multiple back-to-back transactions for the same customer, make sure you swipe or insert the card separately for each transaction. The customer should also sign an individual receipt for each transaction.
Train your team on how to combat fraud and how to identify and report potentially suspicious behaviors

DON'T:

Above all, don't worry! We will be there to guide you every step of the way. You can always call us at 408-295-8360 if you have any questions.