How can I process a void or a refund in my Velox gateway?

In this tutorial, you’ll learn how to void or refund transactions in the gateway. You’ll discover how to stop a transaction and issue refunds to customers.

https://vimeo.com/200903616

Step-by-Step Instructions:

1. Go to https://www.nmi.com/

2. Click Merchant Login button in top right corner and enter your username and password

3. Click Transaction Reports and then Reports in the menu on the left

4. Set the date range you would like to view

5. Choose magnifying glass next to the day/transactions you are looking for, then click View these transactions

6. Choose the transaction ID (blue number) of the transaction you want to refund

7. Choose refund

8. You will have the option to print or email a receipt after the refund is complete

If you have any questions, please call us at 408-295-8360.