This video will walk you through the process: https://www.youtube.com/watch?v=FLyxQvt79WA&index=7&list=PL-MzqkT9WyUkXR7pBhORaBzF1mc6wV0jN
Things to Note:
1. There are two kinds of chip verification:
- Chip and Signature: This is the most common type of chip card right now. Customers
will be required to sign regardless of whether or not QSR (Quick Service Retail) or FPS
(Fast Payment Service) AKA ‘No signature under $25’ is enabled or not.
- Chip and Pin: This is less common and customers with this type of card will have a PIN
associated with their credit card. If you do not have a pin pad the customer will be able
to enter their pin directly on your terminal’s keypad.
2. If you need to refund a card that isn't physically preset, you will need to key in the entire card number. If you don't know that card number and can't reach the customer, feel free to call our office and we can assist you.
If you are a 360 Payments customer and have any additional questions, please feel free to call us at 408-295-8360.