My Verifone VX 520 is giving me a "CAPK Error File Not Found" message. How do I fix it?

If you see this message, the terminal needs to be updated. Follow these steps. If you still need assistance, please call us at 408-295-8360.

1. From the main home screen, press Enter

2. Press F2 for Setup

3. Type the following password and press Enter: 1, Alpha, Alpha, 6, 6, 8, 3, 1

4. Press the left purple button five times

5. Press F3 for EMV Key Update

6. The updates will now download and may take up to five minutes. Once the download is finished, "Download Complete" will appear on the screen.

7. Press Cancel five times to return to the main home screen

If you need help and are a 360 Payments customer, please call us at 408-295-8360.