How do I issues refunds or voids, print reports, and reprint receipts on my goEmerchant virtual terminal?

1. Log into your goEmerchant account here: https://secure.goemerchant.com/secure/login/faps/login.aspx

2. Click on the Virtual Terminal tab

3. Click Search Transactions

4. Enter your search parameters. You can search by date range, transaction type, card number, and more. If you leave this field blank the search will return the last 100 transactions processed.

5. Click the magnifying glass symbol next to the transaction you want to work with

6. Once the transaction is pulled up you will be able to:

• Reprint receipts
• Email the receipt to the customer
• Add additional sales to this card (bottom left)
• Refund the card if the transaction has already batched (bottom middle)
• Void the transaction if the transaction has not already batched (bottom right)

If you need additional help, please give us a call at 408-295-8360 or visit http://support.goemerchant.com/transaction-center.aspx.