The most important thing we can tell you about chargebacks is that it is far better to prevent them than to fight them. Best practices include having a transparent and easily accessible refund policy and resolving any issues with customers as quickly as possible. You can read more of our tips on preventing chargebacks in our blog: https://www.360payments.com/?s=chargebacks
If a chargeback does occur, please understand that per card association rules (Visa, Mastercard, etc.), the money will be pulled from your account right away. If it were up to us, that would never happen - unfortunately, you are guilty until proven innocent when it comes to chargebacks.
Our goal is to make an unpleasant experience as easy as possible. If you happen to deal with one of the less than 0.5% of all of 360 Payments' transactions that get charged back, know that we are behind you every step of the way. We'll start by sending you an email explaining how to fight it tooth and nail, and we'll be there to assist you with the process.
If you have any questions, please call us at 408-295-8360 or email firstname.lastname@example.org