Q: Does SwipeSimple support multiple MIDs?
A: Yes. There is no limit on the number of accounts that can be added to SwipeSimple.
Q: Is there a limit on the number of users I can add to my SwipeSimple account?
A: No. There is no limit on the number of users you may add to SwipeSimple. Please email firstname.lastname@example.org for details regarding fees.
Q: How do I add additional users to my SwipeSimple account?
A: Email email@example.com to request additional users.
Q: Can I restrict my employees' user settings?
A: Yes. User roles determine the level of access each user has on a SwipeSimple account.
Q: What is the difference between an “admin” user and a “member” user?
A: Admin users have access to all account details including reports, account settings, and
transactions run by all users. Admin users are also able to run transactions, refunds, and
voids. Member users only have access to their own transactions and may be restricted to a single MID on multiple MID accounts. Member users can only process transactions and void items in their personal history.
Q: Does SwipeSimple support EMV chip cards?
Q: Does SwipeSimple support store-and-forward or offline transactions?
A: Yes, you can enable offline mode in the settings of the app. Offline mode will allow you to accept transactions without data or WiFi. These transactions will be processed after you re-connect to WiFi or cellular service.
Q: Will offline transactions be processed real-time?
A: No. Please note that transactions taken while in offline mode will appear as “pending” until the
app is taken back online. After the app is taken online, transactions will be processed and may
be either approved or declined.
Q: Will store-and-forward work with EMV chip card transactions?
A: No. Transactions taken while in Offline Mode are magstripe and manual entry only.
Q: Do accounts manually batch out?
A:No. SwipeSimple does support manual batching. All batches are set to settle automatically once
every 24-hours. Email firstname.lastname@example.org to change your batch time.
Q: How long does it take to receive funds?
A: All batches on SwipeSimple are scheduled to close once every 24-hours. After a batch has
closed on SwipeSimple, the timing of funding is out of our jurisdiction.
Q: Can a refund be processed after a batch has been closed?
A: Yes. There is no time limit on processing refunds through SwipeSimple.
Q: Will the credit card need to be present to run a refund?
A: No. You will only have to go into the transaction detail and select the “refund” option.
Q: Does SwipeSimple support partial refund?
A: Yes. A partial refund can be done from the app or dashboard. You can select the
“refund” button, edit the amount in the confirmation box, and select refund. The amount must be
equal to or less than the original sale amount.
Q: I cannot access a setting on my account. How do I get this setting updated?
A: Email email@example.com and we will help you make the change.
Q: What information can I add to the receipt?
A: Every receipt will automatically include your business name, address, and phone
number. You may also edit the header or footer on the receipt to include return policies,
greeting messages, or website links.
Q: How can I add a name or note to a transaction during a sale?
A: If you would like to add a note to a transaction, you can enter in the amount and press the "+" sign in the bottom right corner of the sale screen in the app. You can then select the "items(#)" area which will bring up a screen that will display the "custom item" you just created. Select that item and a menu bar will drop down. On the left side there will be an icon that looks like a piece of paper. Select that icon to bring up a field where you can enter in notes that will be associated with the transaction.
Q: Does SwipeSimple integrate with QuickBooks or other accounting software?
A: Yes. Transactions and inventory items can be downloaded from the SwipeSimple dashboard
(SwipeSimple.com) and uploaded directly to your existing software.
Q: Does the SwipeSimple dashboard support recurring billing?
A: No. The dashboard does not support recurring billing.
Q: Does SwipeSimple support gift cards?
A: Yes. SwipeSimple is able to process any gift tied to a major credit card processor (Amex,
Discover, MasterCard, and Visa.)
Q: Will I receive an additional monthly statement for my SwipeSimple device?
A: No. We will include all fees and transactions associated with SwipeSimple in your regular monthly statement.
Q: How secure is the SwipeSimple system?
A: SwipeSimple uses DUKPT with Triple DES encryption and we are a PCI Level 1 compliant service
If you have questions that aren't answered here, email us at firstname.lastname@example.org.