Why is the collections department calling me?

If you're significantly behind in your processing fees, we may call you to check in and help you develop a payment plan. It's quite rare that we hire an outside collections firm to work with a customer, so the person on the phone may not be calling on behalf of 360 Payments at all. If you have any questions about who is calling and why, send an email to [e-mail] and we will explain the situation.